Lead More Powerfully
by Being More Human

Approaching Inclusion Through Psychological Safety: Ideas for Localization Teams

Mimi Hills interviews Minette Norman and is featured in the Localization Insights Blog.

When I teach the Localization Teams Master Class, I often think about how management principles apply in particular to Localization. Localization teams are often both dispersed and culturally diverse, and helping team members feel included is often a challenge for leaders.

For some new ideas and to broaden my perspective, I turned to my friend Minette Norman, co-author of The Psychological Safety Playbook: Lead More Powerfully by Being More Human and a former localization leader at Autodesk.

Mimi Hills: What is psychological safety, and why do you think it is important for localization teams?

Minette Norman: I truly believe that psychological safety is the foundation of inclusive teams and that means inclusive to all aspects of diversity, including multicultural teams. The reason it’s so important is that everyone has a unique perspective to add; they have unique skills, they have unique life experiences, and they have different ways of thinking. If we can tap into that collective genius—all the ways in which we think differently and have different backgrounds—if we can tap into that, we will have better business results, we will have more engaged teams, people will enjoy working together more, and we will be more innovative.

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